These Terms of Service ("Terms") govern your access to and use of Attreo's clinical documentation services. By using our service, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using Attreo ("Service"), you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Service
Attreo provides AI-powered clinical documentation services that:
- Record and transcribe medical consultations
- Generate structured clinical notes from audio recordings
- Allow editing and customization of clinical documentation
- Integrate with Electronic Medical Record (EMR) systems
- Store and manage clinical documentation
3. Eligibility
To use Attreo, you must:
- Be at least 18 years of age
- Be a licensed healthcare professional or authorized staff member
- Have the legal authority to enter into these Terms
- Not be prohibited from using the Service under applicable laws
4. Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
5. Healthcare Provider Responsibilities
As a healthcare provider using Attreo, you acknowledge and agree that:
- Clinical Judgment: Attreo is a documentation tool and does not provide medical advice. You are solely responsible for all clinical decisions and patient care.
- Review and Accuracy: You must review all AI-generated content for accuracy and completeness before use in patient care or medical records.
- Patient Consent: You are responsible for obtaining appropriate consent from patients for recording consultations, in accordance with applicable laws and institutional policies.
- Regulatory Compliance: You must use the Service in compliance with all applicable healthcare regulations, including HIPAA, and your professional licensing requirements.
- Confidentiality: You must maintain the confidentiality of patient information in accordance with applicable laws and professional standards.
6. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Violate any applicable laws or regulations
- Infringe the rights of others, including intellectual property rights
- Transmit malware, viruses, or other harmful code
- Attempt to gain unauthorized access to the Service
- Interfere with or disrupt the Service or servers
- Use the Service to record without proper consent
- Share account credentials with unauthorized users
- Resell or redistribute the Service without authorization
For complete guidelines, please review our Acceptable Use Policy.
7. Subscription and Payment
7.1 Pricing and Billing
- Subscription fees are billed in advance on a monthly or annual basis
- All fees are non-refundable unless otherwise stated
- We reserve the right to modify pricing with 30 days' notice
- Taxes may apply based on your location
7.2 Free Trial
- Free trials are available for new users
- At the end of the trial, you will be charged unless you cancel
- We reserve the right to modify or discontinue free trials
7.3 Cancellation
- You may cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- You will retain access until the end of the paid period
- Data will be retained for 30 days after cancellation, then deleted
8. Intellectual Property
8.1 Our Intellectual Property
The Service, including its software, design, and content, is owned by Attreo and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.
8.2 Your Content
You retain ownership of the content you submit to the Service, including audio recordings and clinical notes. By using the Service, you grant us a limited license to process this content solely to provide the Service.
9. Privacy and Data Protection
Your use of the Service is subject to our Privacy Policy. We are committed to protecting your data and maintaining HIPAA compliance. For Enterprise customers, we offer Business Associate Agreements (BAAs) and custom data processing terms.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not warrant that:
- The Service will be uninterrupted or error-free
- Transcriptions will be 100% accurate
- The Service will meet all your requirements
- Any defects will be corrected
Attreo is not a medical device and should not be relied upon for clinical decision-making. All AI-generated content must be reviewed by a qualified healthcare professional.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATTREO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, data, or business opportunities
- Personal injury or death
- Errors or omissions in content
- Any unauthorized access to your data
Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless Attreo from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Your failure to obtain proper patient consent
13. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with notice. Upon termination, your right to use the Service ceases immediately.
14. Modifications to Terms
We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.
15. Governing Law
These Terms are governed by the laws of Portugal, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Lisbon, Portugal.
16. Contact Information
For questions about these Terms, please contact us:
Summary
By using Attreo, you agree to use the service responsibly, review all AI-generated content before use, and maintain compliance with healthcare regulations. We provide the tools—you provide the clinical expertise and judgment.